Returns and exchanges

The company exchanges and returns goods of proper quality in accordance with the Law of Ukraine "On Consumer Protection".

Terms of return and exchange.

Returns and exchanges of goods are possible within 14 days from the date of purchase of the goods by the buyer.

Conditions for returning goods of proper quality

What are goods of proper quality?

Goods of proper quality include all goods that: have not been used, their marketable appearance, consumer properties, seals, labels, original packaging, and documents issued with the goods have been preserved.

Want to return an item? What to do?

To arrange a return, you need to call the numbers listed in the "Contacts" section. Returns are made according to the data specified in the consignment note upon receipt of the parcel.

Goods that are not subject to return and exchange according to the legislation of Ukraine:
- jewelry;
- underwear;
- gloves;
- hosiery;
- perfumes.

Who pays for shipping when returning an item?

In this case, when returning an item, we do not reimburse expenses related to the delivery of the item, namely: courier visit or the cost of shipping by a transport company to another city, according to the declaration (consignment note). In case of refusal of the item, the delivery cost is paid by the buyer or is FREE if using the "Easy Return" service from Nova Poshta.

When will the money be returned?

After receiving and inspecting the goods by our warehouse, within 3 business days the funds will be returned to the details from which the payment was made.

Want to exchange an item? What to do?

To arrange an exchange, you need to call the numbers listed in the "Contacts" section. Exchanges are made according to the data specified in the consignment note upon receipt of the parcel.

Who pays for shipping when exchanging an item?

When exchanging an item, we do not reimburse expenses related to the delivery of the item, namely: courier visit or the cost of shipping by a transport company to another city, according to the declaration (consignment note). In case of refusal of the item, the delivery cost is paid by the buyer.

When will the item for exchange be shipped?

After receiving and inspecting the item that did not suit you, another item will be shipped within 1-3 business days. If the item for exchange is not in stock, the manager will inform you about it.

What to do if upon receipt you find damage or defect in the product?

If damage or defect is found upon receipt of the goods, it is necessary to draw up an "Act of product damage" in the presence of a transport service representative and inform us of the number of this act and the quantity of damaged goods. Returns or exchanges of defective goods are made according to the data specified in the consignment note upon receipt of the parcel.

Who pays for the return/exchange of defective goods?

In case of defective goods, the cost of delivery in both directions is paid by NEWBORN K.

Warranty:

NEWBORN K store offers only original items that we order from brand manufacturers or distributors. All shipments are insured. If your order was lost or not delivered to you for other reasons, please email us at info@newbornk.com. We will send a replacement or issue a full refund.