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RETURN AND EXCHANGE
Free shipping on orders of UAH 5,000 or more to a Nova Poshta branch or parcel locker when paid in full in advance.
NEWBORN K — Kyiv
20 Velyka Zhytomyrska Street, Kyiv
+380 97 044 3333
info@newbornk.com
Exchanges and returns are handled in accordance with the Law of Ukraine “On Consumer Protection”.
Ways to return or exchange an item
Return by Nova Poshta
Complete the return form and send the parcel. Your refund will be issued to the account used for payment, or a replacement item will be sent to the branch. Use the details on the waybill received with your parcel. Nova Poshta’s Easy Return service is free.
Return in person
Bring the item to our office at 20 Velyka Zhytomyrska Street, Kyiv. Please call us beforehand to arrange a time.
Return conditions for items of proper quality
- Items may be returned or exchanged within 14 days of receipt.
- Reasons for return include an unsuitable size or a manufacturing defect.
- The item must be unused, with its original appearance, tags, packaging and documents, including the receipt, intact.
- The box is part of the product. Damage to it may be grounds for refusing a return.
- Items that have been washed or dry-cleaned are not accepted.
- The customer pays for return shipping, unless using the free Easy Return service.
The following items are not eligible for return or exchange under Ukrainian law:
- Jewellery
- Underwear
- Gloves
- Socks and stockings
- Perfume
Exchanging an item
- Call us or email info@newbornk.com to arrange an exchange.
- Use the details on the waybill received with your parcel.
- We will dispatch the replacement within 1–3 business days after receiving and inspecting the returned item.
- If the requested item is unavailable, our team will offer an alternative or a refund.
- The customer pays shipping costs for an exchange.
Processing and refund times
We process refunds within 3 business days after receiving and inspecting the returned item. The time for funds to reach your account depends on your bank.
Refunds use the original payment method; card payments are refunded to the same card or account.
Exchange items are dispatched within 1–3 business days after we receive and inspect the returned item.
Damage or defects on arrival
If you discover damage or a defect when receiving your order, complete a goods damage report in the presence of the carrier’s representative. Tell us the report number and the number of damaged items.
Returns or exchanges of defective items use the details on the waybill received with the parcel. NEWBORN K covers shipping in both directions for defective items.
Authenticity and shipment guarantee
NEWBORN K sells only authentic items ordered directly from brand manufacturers or authorised distributors. All shipments are insured.
If your order is lost or does not arrive, contact us. We will send a replacement or issue a full refund.
