You can exchange or return purchased items by shipping them back to our office: Kyiv, Leonida Pervomayskogo Street, 9, office 20.

Shipment fees for for exchange or return usually are at the expense of a customer.

Items are eligible for return or exchange within 14 days of receiving the order.

Items of wrong size or with defects are eligible for exchange or return. Items must be returned undamaged with all original tags, packaging and checks attached. Items, which have been washed or dry cleaned, can not be accepted for a return. Packaging is considered a part of the product, therefore its damage might be the reason for refunds' refusal.

The application for return or exchange is processed within 2 business days.

Your refund will be applied to the payment method or bank account you used to purchase the item. If the returned item complies with all the requirements above, we will make a refund within 10 business days of our receipt of your item. Funds are usually credited to the bank account within 1-5 days of the transaction. The period of crediting of funds depends on your bank, and in some cases can be up to 30 days.


NEWBORN K store offers original items ONLY, which we order from brand manufacturers or distributors directly. All shipments are covered by warranty. If your order was lost or not delivered to you for other reasons, please contact us at We will send you a replacement items or make a full refund.