QUESTIONS & ANSWERS

How can I try on an item?

You can visit our store and try on the items there.

How can I return an item purchased in our store?

You can exchange or return an item purchased in our stores within 14 days of receipt, in accordance with the Law of Ukraine “On Consumer Protection” of 12 May 1991.

Exchanges and returns are accepted daily from 11:00 to 21:00. We process refunds within 3 business days after receiving and inspecting the returned item. The time for funds to reach your account depends on your bank.

An item returned under warranty must be completely new and unused.

To exchange or return an item purchased in store, you must provide proof of purchase from our store (a sales invoice) and your passport.

Refunds are made using the original payment method.

The following items cannot be returned:

• Sewn and knitted underwear, hosiery and socks.
• Technically complex household goods with a warranty period, including household electronic equipment.
• Household computing and copying equipment; photographic and cinema equipment; telephones and fax machines; electronic toys, etc.

The full list of goods of proper quality that cannot be returned under Article 9 of the Law of Ukraine “On Consumer Protection” is available here: list of goods.

How to return an item:

1. Please message or call our team to agree on how to return the items and receive your refund.
2. Complete the return application at our office, or include a printed or handwritten application with your return shipment.
3. Visit our store or send the return by Nova Poshta using the details provided by our team. Name us as the payer if the return is due to our error, or pay the shipping costs yourself if you simply do not like the item.
4. We process refunds within 3 business days after receiving and inspecting the returned item. The time for funds to reach your account depends on your bank.